Caddle Privacy Policy

SUMMARY – Privacy Policy

(Version française)

Last updated: April 5, 2022

We provide this summary to help explain key concepts of Our privacy policy (found below). This high-level summary does not replace a full review of our privacy policy. Please read the complete version before You download, access, or otherwise use the Service. If you do not agree to the terms of the privacy policy, please do not use the Service.

Defined Terms

In this summary, We use defined terms from the complete version of the privacy policy, including the following:

“You” means: you, the user of the Service
“Caddle“, “We“, “Our” or “Us” means: Caddle Inc.
“Service” means: the various services provided by Caddle to You, including Caddle’s web application(s), mobile application(s), social media account(s), and service(s) offered through or in conjunction with third parties.

Overview of Value Received

Through the Service, You can earn cash rewards by registering and sharing Your personal information, survey responses, receipt data, and other information collected from Your use of the Service. We are able to pay these rewards because we have partnerships with brands that use such information to better understand their consumers and conduct marketing and advertising campaigns.

Rewards received on the Service will vary, depending on the type and number of interactions You undertake. Sharing more information generally leads to higher rewards. And sometimes, participating brands create special offers on the Service, providing special rewards for users that properly engage with those special offers.

Remember – if You no longer want to share Your personal information with Caddle or with our participating brand partners, You can stop using the Services and delete Your account at any time. You can also request that We delete your personal information, which We will do going forward promptly upon receipt of Your request.

Summary of each Privacy Policy Section

I. Information We Collect

When You use the Service, We collect Your personal information and other information about You. Sometimes, You will directly provide information; other times, we will collect it automatically or from a third party. When Your express consent is required (e.g. if laws require), we will only collect your information if you expressly agree. By using the Service, You consent to Our collection, use and disclosure of Your information. You may refuse or withdraw this consent any time (to do this, see section VI. Access, Accuracy and Choice).

Consent
Cross-border Transfers and Outsourcing
Information You Provide Us
Information Automatically Collected
Information from Other Sources

II. Purposes of Collection, Use and Disclosure

We use information collected on the Service for the purposes listed in the Purposes section found below; this includes (without limitation) creating market research and data insight reports that are made available to third parties. If a purpose is not listed in the Purposes section, We will disclose the purpose before or at the time of collecting the information.

Purposes

III. How We Share Information

We may disclose Your information to various parties that are described below (e.g. clients, business partners, third-party service providers, government authorities, etc.). For example, as it relates to a client, we may share product purchase information you upload on the Service; the client would then apply such information in their advertising, marketing, research, or analytic campaigns. At all times, we will only share your information if we have your consent or another legal basis to do so.

Clients
Third-Party Service Providers and Business Partners
Cookies and Other Tracking Technologies
Business Changes
Investigations and Law
Aggregated Information

IV. Risk of Harm

Security of your information is important to Us. We work to safeguard Your information by implementing physical, procedural, contractual and technical security measures. However, no measures are perfect and Your information may be compromised despite all of Our efforts. Please review this section carefully to understand the risk associated with providing Us Your information.

Security Measures
Retention
Residual Risk

V. Links to Other Websites and Third-Party Advertisers

The Service may include access to third-party ads, websites, content, practices, or other elements provided by a third party. We cannot control these third party elements. We cannot guarantee that third party elements are accurate, unharmful, or compliant with applicable laws. You agree we are not responsible for elements on the Service that are offered by third parties (e.g. ads, linked websites, content, products, software, etc.).

VI. Access, Accuracy and Choice

By emailing privacy@getcaddle.com, You can always (i) request access to Your personal information (ii) correct Your personal information, or (iii) withdraw consent to use Your personal information.

If you are withdrawing consent to use Your personal information, please note that: (i) withdrawal does not operate retroactively, (ii) withdrawal may affect your ability to use the Service going forward, and (iii) for some of Your personal information, You may withdraw consent or refuse collection through Your device (e.g. disabling cookies).

VII. Children

We do not knowingly collect personal information from individuals under age 18. If You are under age 18, please do not submit any personal information through the Service. If You have reason to believe that We may have accidentally received personal information from an individual under age 18, please contact Us immediately at privacy@getcaddle.com. We will immediately delete all information about an individual under age 18 upon receipt of notice from either the individual, or the individual’s parent or guardian, following reasonable validation of identity.

Privacy Policy

Last updated: April 5, 2022

Forward

Caddle Inc. (“Caddle“, “We“, “Our” or “Us“) is committed to protecting the privacy and security of Our users. Caddle provides various services, including Caddle’s web application(s), mobile application(s), social media account(s), and service(s) offered through or in conjunction with third parties, (collectively, the “Service“). Please read this privacy policy (the “Policy“) carefully before you (a user of the Service) download, access, or otherwise use the Service (you, the user of the Service, referred herein as “You” or “Your“). If You do not agree with this Policy, please do not use the Service. If You do download, access or otherwise use the Service, or continue to use the Service after the Policy has been changed (see below), You (i) agree to the terms and conditions of this Policy and (ii) this Policy shall have the same effect as a binding written agreement executed by You and Us.

The Service may be subject to additional terms and conditions. Please review such terms and conditions before downloading, accessing or otherwise using the Service.

This Policy may have changed since the last time You reviewed it. The date of the last update to this Policy is indicated above. If this Policy materially changes, We will use commercially reasonable efforts to notify You that the Policy has changed. This may be done by direct communication to You or indication via the Service.

I. Information We Collect

When You use the Service, We collect Your personal information and other information about You. Sometimes, You will directly provide information. Other times, we will collect it automatically or by a third party. When Your express consent is required (e.g. if laws require), we will only collect your information if you expressly agree. By using the Service, You consent to Our collection, use and disclosure of Your information. You may refuse or withdraw this consent any time (to do this, see section VI. Access, Accuracy and Choice).

As permitted by law, consent to the collection of Your personal information may be implied. In certain circumstances, express consent may be required, and We will do so if it is determined that We must obtain express consent from You. Otherwise, Your acceptance of this Policy indicates Your consent to the collection, use and disclosure of Your information.

Subject to legal and contractual restrictions, You may refuse or withdraw Your consent at any time by notifying Us in accordance with this Policy. We note that some of the Service require Your personal information to function properly or the Service may only be offered if You provide Us with Your personal information. In such cases, if You refuse or withdraw Your consent, the Service may not be available to You. To refuse or withdraw Your consent, please refer to VI. Access, Accuracy and Choice.

Cross-border Transfers and Outsourcing

Caddle is headquartered in Canada and the Service is hosted in Canada. However, some of Our development occurs outside of Canada and We may use hosting services located outside of Canada.

As detailed in the disclosure section below where We describe how We share information with third parties, We work with third parties who may be located outside of Canada and Your information may be processed and stored in a country outside of Canada. As a result, foreign federal and state governments, Canadian federal or provincial courts or law enforcement or regulatory agencies may be able to obtain disclosure of Your information through laws applicable in the foreign countries and Canada. Your use of the Service or Your submission of any information to Us will constitute Your consent to the transfer of Your information outside of Your country of residence, which may provide for different data protection and privacy rules than in Your country.

Information You Provide Us

We collect Your personal information when You give it to us. Collection may be facilitated through various means such as:

Surveys: You may participate in surveys made available on the Service. If You participate in these surveys, You may be asked to answer various questions.
Uploads: You may participate in programs on the Service that reward uploading of certain information such as receipts, videos or photos. We may process this information (e.g. using OCR technology) to derive information from such information uploaded by You. The derived information may include personal information such as Your loyalty program information, name, store address and items You bought, which may reveal certain personal information. We may also derive commercial information from the information You uploaded, such as purchase information, Product GTIN or UPC, Product Name, price, total receipt price, the store You visited, number of items You bought, receipt ID, and transaction information (though all sensitive information such as credit card or banking information cannot be retrieved as they are redacted).
Ratings and Reviews: When You submit reviews or ratings through the Service, We may collect information from You relating to the ratings or reviews such as satisfaction score (e.g. NPS), and text review.
Sign-up: When You register an account with the Service, We may collect personal information including Your e-mail, name, gender, date of birth and mailing address. You may subscribe to updates (such as newsletters) made available on the Service. As part of the subscription, You may be asked to enter Your name, telephone number and e-mail.
To receive marketing communications: You may subscribe to updates (such as newsletters) made available on the Service. As part of the subscription to receive those updates, You may be asked to enter Your name and e-mail.
Referrals: The Service may facilitate sharing to a friend, family or other connections that You may have through social media accounts, e-mails, messaging services and other sharing platforms, which may require You to enter personal information.
Contact Us: When You contact us through the “Contact Us” form on the Service, We collect personal information that You provide us through the form. Such information may include Your name, e-mail, telephone number, and other information requested on the form. We may provide support to You via chatbots, and other interactive platforms and We may collect information from You, including Your name, e-mail, and the text You input into such platforms.
Fraud detection: When We suspect that a transaction You have made on the Service may violate our Terms of Service, We may ask You to provide additional information to resolve the claim, including, but not limited to, Your telephone number.
Job Applications: When You submit a job application to Us, We may collect Your personal information such as Your name, e-mail, mailing address, telephone number, education information, employment information, and any other information that You provide Us in Your resume, cover letter or otherwise.

We may aggregate your survey question responses, uploads, ratings and reviews with other information You have supplied to us, or that We collect about You, including personal information such as Your name and birthdate.

Information Automatically Collected

We may collect Your information automatically when You use the Service. This collection may be done directly by Us, or via a third-party service provider. For third-party service providers, please also refer to the disclosure section below where We describe how We share information with third parties. We may automatically collect Your information, including personal information, such as Your IP address, telephone number, network information, Bluetooth information, device information, browser information, and operating system information. From time to time, We may track Your interaction with the Service (e.g. screens viewed, actions taken).

Where you have given your express consent at the device level (e.g. to Apple or Google) to share your device advertising identifiers with us, We may collect those identifiers.

Information from Other Sources

We may collect information about You from third-party sources, and combine or link it with the information We have collected from you, or that you have provided to us. When You connect to the Service using Your social media accounts or other federated identity management services, We may receive information such as Your public profile, language, age group, country, and other information that such social media services or federated identity management services may provide. In addition to enabling the connection, We may use Your information for matching You with clients on the Service, as well as for delivering advertisements that may be relevant or of interest to You. Please see the Marketing and Remarketing section below.

II. Purposes of Collection, Use and Disclosure

We use the information collected on the Service for the purposes listed in the Purposes section found below; this includes (without limitation) creating market research and data insight reports that are made available to third parties. If a purpose is not listed in the Purposes section, We will disclose the purpose before or at the time of collecting the information.

Purposes

Your information may be collected, used and disclosed for the following purposes:

To communicate with You in accordance with applicable laws
To provide Service to You, such as providing cash back to You and creating, updating and managing Your account
To verify Your identity
To connect with Your other accounts such as social media accounts
To provide recommendation and offers on products and services
To develop new and improve existing products and services
To respond to Your inquiries and comments
To prevent fraud and abuse of the Service
To protect other users of the Service, and Our business, against security breaches
To understand Our user base and effectiveness of the Service
To administer, operate and improve the Service and for internal business purposes
To compile aggregated data, perform statistical analyses and otherwise analyse Our business for internal and external business purposes
To compile aggregated data, including personal information about You in some cases, to create market research reports and data sets as part of Our suite of products that We create for external business purposes
To display relevant advertising and remarketing across websites
To comply with legal and governmental requirements
To process job applications
To fulfill any other purpose for which you provide it, or for which you provide express consent

The purposes for which Your information is collected may be applicable for Us to process Your information or for a third-party service provider to process Your information in relation to the Service.

III. How We Share Information

We may disclose Your information to various parties that are described below (e.g. clients, business partners, third-party service providers, government authorities, etc.) For example, as it relates to a client, we may share product purchase information you upload on the Service; the client would then apply such information in their advertising, marketing, research, or analytic campaigns. At all times, we will only share your information if we have your consent or another legal basis to do so.

Clients

From time to time, we may share information with Our clients and their service providers who use the Service. The information sharing is provided as part of Our suite of products that are based on the Service and may be sold or made available for monetary or non-monetary value. Information shared as part of Our suite of products may include: information We collect from You via surveys, ratings, reviews, or receipts that you upload, aggregated information that We generated using information from the Service that may incorporate Your information (including personal information), and information automatically collected about You and Your devices.

For example, We may share personal information related to your purchase or receipt information and/or survey responses with Our clients or third parties for advertising, marketing research or analytics purposes (e.g., to help them better understand consumer preferences or segments or serve more relevant advertising). In these cases, We restrict the ways in which third parties may use this data in our contracts with them. We will only engage in this type of sharing if We have obtained your consent to do so or if We believe We have another appropriate legal basis or are otherwise permitted to do so under applicable law.

You have the right to opt out of these disclosures of your information, as detailed below.

Third-Party Service Providers and Business Partners

We may use third-party service providers and business partners to perform functions in connection with the Service. Examples of such functions include: consultation, notifications, analytics, marketing and remarketing, receipt transcription, image capture, reviews and ratings, federated identity management, and referral services. Some of the third-party service providers and business partners may be provided or given access to Your personal information and they may be located outside of Canada.

Below is a description of how We share information with Our third-party service providers and business partners:

Consultation: We may work with partners to continue to improve the Service We provide to You and the viability of Our business. Consulting partners may be provided broad access to Our information for them to have a holistic understanding of Our business. This may include Your information and the level access may depend on the service provided by our consulting partners. For example, a consulting partner working with Us on privacy improvements may have greater access to Our data.
Notification: We may use the services of companies that provide notification services for Us to reach Our user base. This notification may be via the Service (e.g. in-app notification) or outside of the Service (e.g. e-mail). To enable this service, We may share Your IP address, device information, operating system information, and activities on the Service (e.g. actions taken, screens viewed).
Analytics: We may work with companies that specialize in analytics (e.g. Google Analytics). These companies allow Us to understand Our users, the performance of the Service, and any errors, faults or failures that may occur with the Service. To perform these functions, analytics providers may use cookies and other tracking technologies as described below.
Marketing and Remarketing: Our marketing partners help Us market Our products and services to acquire more users and clients. Remarketing may occur on other digital platforms such as Facebook and Google. We may share Your information with these providers through technologies such as cookies and web beacon (please see Cookies and Other Tracking Technologies below). Please refer to Facebook’s data policy and Google’s privacy policy for more information.
Receipt Transcription: Transcription of receipts submitted by You may be provided by a third-party service provider. To provide this service, these providers would have access to receipts uploaded by You.
Image Capture: We may work with partners to allow You to capture images as part of the Service. These images may be used by Our clients to verify certain commercial activities. Through these images, Our clients may retrieve information regarding location and other metadata available in those images.
Reviews and Ratings: The reviews and ratings functionality in the Service may be provided by a third-party service provider. These reviews and ratings may be used by other clients of the service provider and displayed on other services. To ensure the authenticity of the reviews and ratings, these providers may use Your information such as network information and camera.
Federated Identity Management: We may in the future work with companies that provide federated identity management. To enable such a service, We may provide Your personal information to such companies to verify Your identity.
Referral Services: We may work with companies that enable You to refer a friend, family or other connections via e-mail, messaging services, social media platforms and other communication means. We may share Your name, e-mail, device information and IP address to enable this referral service.

Cookies and Other Tracking Technologies

Third-party service providers may collect or receive Your information from the Service through the use of cookies, web beacons and other tracking technologies. This information may be used for advertisements, analytics and other services that may be relevant or of interest to You.

Cookies: We use cookies, which are small pieces of data sent from a website and stored on Your device. We use both session and persistent cookies; the former is deleted when You close Your browser whereas the latter is deleted when You clear Your cookies. Cookies are both created by Us and Our partners. Cookies may store information such as Your login information (except passwords), session information, device information, network information and usage statistics. To disable cookies, please adjust Your browser settings. However, some features on the Service may not function properly if cookies are disabled.
Web Beacons: Web beacons (also known as pixels) allow activities to be tracked and We may use it to track Your activities on the Service, help us with Our marketing and remarketing efforts, offer You products and services You may be interested in. Web beacons may collect Your information that is similar in nature to information stored in cookies such as Your login information (except passwords), session information, device information, network information and activities on the Service (e.g. actions taken, screens viewed).
Software: The Service may incorporate software from third-party service providers to enable tracking of users on the Service. Such software may collect Your information such as Your location, identifiers, e-mail, network information, device information, and information in Your account to provide Us tracking services.

Business Changes

If We become involved in a merger, acquisition, sale of assets, joint venture, securities offering, bankruptcy, reorganization, liquidation, dissolution, or other transaction or if the ownership of all or substantially all of Our business otherwise changes, We may transfer Your information to a third party or parties in connection therewith. Specifically, We may disclose information about You to third parties without Your consent where We believe that such disclosure is necessary to determine whether to proceed with a prospective business transaction or to complete a transaction in progress, or where the information is necessary to carry on the activity that was the object of the transaction. A “business transaction” includes:

the purchase, sale or other acquisition or disposition of an organization or a part of an organization, or any of its assets;
the merger or amalgamation of two or more organizations;
the making of a loan or provision of other financing to an organization or a part of an organization;
the creating of a charge on, or the taking of a security interest in or a security on, any assets or securities of an organization;
the lease or licensing of any of an organization’s assets; and
any other prescribed arrangement between two or more organizations to conduct a business activity.

Investigations and Law

We may disclose information about You to third parties without Your consent if We believe that such disclosure is necessary to:

Investigate fraud and abuse on the Service;
Take action regarding suspected illegal activities;
Enforce or apply this Policy or other agreements with Us;
Comply with the law or guidance and cooperate with government or law enforcement officials or private parties;
Protect Our rights, reputation, safety, and property, or that of users or others;
Respond to claims and legal process (for example, subpoenas); and/or
Protect against legal liability.

Where obliged or permitted to disclose information without consent, We will not disclose more information than is required.

Aggregated Information

Aggregated information that We compiled or created may be shared with third parties. Except where otherwise noted in this Privacy Statement, the aggregated information does not contain Your personal information.

IV. Risk of Harm

Security of your information is important to Us. We work to safeguard Your personal information by implementing physical, procedural, contractual and technical security measures. However, no measures are perfect and Your personal information may be compromised despite all of Our efforts. Please review this section carefully to understand the risk associated with providing Us Your information.

Security Measures

We protect Your personal information as follows:

Physical: Our offices are located in a modern, professionally managed and well-maintained commercial building with restricted access.
Procedural: We have put in place various organizational and operational processes to ensure that access to and use of Your personal information is limited.
Contractual: We have put in contractual obligations with third parties with whom We share Your personal information to ensure that Your personal information is secure and protected.
Technical: The Service includes technical securities such as encryption to ensure that Your personal information is secure. Further, We ensure end-point security of Our devices through strong password protection.

Retention

We retain Your personal information for as long as You use the Service and for a reasonable time thereafter. The exact retention period for information varies on the type of information and the purpose for which such information was collected. Some information is necessary to maintain, safeguard and operate the Service and as a result, such information may be kept indefinitely. When Your personal information is no longer required, We will destroy, erase or convert it to an anonymous form.

Residual Risk

Despite all Our efforts in safeguarding Your information, We cannot guarantee the safety of Your information. There are numerous sophisticated adversaries who may employ tactics to defeat Our security measures or the security measures of Our service providers and partners. If You determine that the residual risk remaining from providing Us Your information after taking into consideration the mitigation measures (both security and retention) described above, and the potential for such measures to be defeated, is greater than the benefit obtained from Your use of the Service or is beyond Your risk tolerance, then please do not use the Service. As explained in this Policy, You may refuse or withdraw Your consent at any time. By using the Service, You acknowledge that You understand and assume the risk associated with using the Service.

WE ASSUME NO LIABILITY FOR DISCLOSURE OF YOUR INFORMATION DUE TO TRANSMISSION ERRORS, THIRD-PARTY ACCESS OR CAUSES BEYOND OUR CONTROL.

V. Links to Other Websites and Third-Party Advertisers

Third Party Elements

The Service may include access to third-party advertising and links to other websites. These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send advertisements that appear on Our website directly to Your browser. They automatically receive Your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. Please refer to the Cookies and Other Tracking Technologies section above for more details.

No Liability for Third Party Elements

You acknowledge that this Policy applies only to the Service that We own or operate. We do not have access to or control over the practices, content or information of other parties and thus, WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT SUCH PRACTICES, CONTENT OR INFORMATION IS ACCURATE, LEGAL, NON-INFRINGING OR INOFFENSIVE, OR THAT THIRD-PARTY ADVERTISING OR LINKS TO OTHER WEBSITES ARE FREE FROM VIRUSES OR OTHER MALICIOUS CODE. YOU AGREE THAT WE ARE NOT RESPONSIBLE FOR OR LIABLE, DIRECTLY OR INDIRECTLY, FOR ANY DAMAGES OR LOSSES CAUSED OR ALLEGED TO BE CAUSED BY SUCH THIRD PARTIES ADVERTISING, LINKS, CONTENT, PRACTICES OR INFORMATION.

Please contact them directly for more information about their privacy practices.

VI. Access, Accuracy and Choice

By emailing privacy@getcaddle.com, You can always (i) request access to Your personal information (ii) correct Your personal information, or (iii) withdraw consent to use Your personal information.

Access to your Personal Information

We permit the reasonable right of access and review of Your personal information held by Us and will endeavour to provide the information to You within a reasonable time. We may refuse access or Your right of access may be limited in accordance with applicable law. To guard against fraudulent requests for access, We may require sufficient information to allow Us to confirm that the person making the request is authorized to do so before granting access or making corrections.

Correcting your Personal Information

We do not routinely update Your personal information but will correct Your personal information when You have indicated to Us that it is inaccurate or incomplete.

Withdrawal of Consent

You can withdraw Your consent to Our use of Your personal information at any time. Withdrawal of consent does not operate retroactively and may affect Your ability to use the Service.

To communicate with Us regarding this section or about this Policy in general, please contact Us at privacy@getcaddle.com. For some of Your personal information, You may withdraw consent or refuse collection through Your device. For example, You may disable location services or cookies.

VII. Children

We do not knowingly collect personal information from individuals under age 18. If You are under the age 18, please do not submit any personal information through the Service. If You have reason to believe that We may have accidentally received personal information from an individual under age 18, please contact Us immediately at privacy@getcaddle.com. We will immediately delete all information about an individual under age 18 upon receipt of notice from either the individual, or the individual’s parent or guardian, following reasonable validation of identity.